Salud & Seguridad

Be Safe, be happy

Dear Guest,
We’re proud to welcome you in a fully prepared and safe environment with the great values of hospitality and service that we are known for. Feel safe to enjoy the beauty of Rhodes during your stay in Irene Palace Beach Resort.

We are facing the COVID-19 situation with optimism and positivity. Training and team working ensure happy and relaxed vacation to our guests. The action plan is based on the instructions of the Greek Ministry of Health.

Information about the protocols developed is following. All measures are exclusively designed for your safety as well as the safety of personnel. Feel free to contact the hotel for any further information.

General information

  • Check in time from 15:00
  • Check out time from 11:00

Health & Safety

Following governments’ laws and guidelines on Covid – 19, the record of your personal data is required for track and trace purposes with respect to the GDPR (General Data Personal Regulations).

The use of mask is mandatory in all areas of the hotel.

Hand sanitizers can be found in all public spaces.

Hotel information is provided, posters, QR code, with the basic health guidelines and protocols to implement as well as instructions on compliance measures and protect your health.

We inform you that people outside of the hotel are not allowed to visit your rooms. The same applies to public areas of the hotel, unless official hotel information is available.

All hotel’s departments are operating under the current legislation and the guidance of the Greek Ministry of Health and Ministry of Tourism.

Upon Arrival

Check in is contactless with one of the following ways:

  • Prior to arrival, by using the link that it is sent to your private e-mail. You can find it also in the hotel website.
  • Upon arrival using the tablets provided in the lobby area

Should you have any questions or difficulties in completing the process, our Reception team will be available to assist you.

Upon your arrival kindly maintain the social distancing of 1 ½ meters while navigating on the outdoors or 2 meters in the lobby area.

Body temperature is taken at the main entrance.

At the reception

  • The team is taking all required measures for the protection against Covid – 19. Body temperature is taken at the beginning of each shift.
  • The reception area has been organised to adhere to social distancing measures, by providing the adequate signage to ensure maximum safety and minimum waiting time.
  • Plexiglass has been placed at the front desk for your and our associates’ safety.
  • Contactless payments are available and encouraged by the hotel.
  • Frequent disinfection of all reception surfaces.
  • Hand sanitizer is available at the reception areas, as in every other public space of the hotel.


  • Option for advance bill preparation and check out to minimize contact.
  • Should availability allows, you can extend the check-out time till your departure (additional fees apply). Please contact the reception for information.
  • Contactless payments are available and encouraged by the hotel.


  • Rooms are meticulously cleaned and sanitised. Adequate natural ventilation of the space is ensured.
  • Cleaning and changing sheets, pillows and towels in your room is done twice a week and only when you are out of the room. All the necessary hygiene measures and PPE are taken. More frequent cleaning is carried out with all the measures, only at your request in the reception.
  • Cleaning staff use mask and gloves.
  • In the rooms, objects and decorations have been removed as part of the covid-19 transmission prevention measures.


  • Operating under strict HACCP rules
  • Appropriate PPE is used by all associates throughout the shift
  • Social distancing is in place in the kitchen following the designated protocols
  • Access to the kitchen is strictly restricted to anyone not on duty


  • Hand sanitizer prior the restaurant entering
  • Mask is compulsory while serving at the buffet and while not eating. You can remove the mask when enjoying your meal and put it back on while being served again.
  • Drinks are ordered and served at your table
  • Menus are available in electronic form
  • Hours of Operation have been prolonged

Pool Bar / Main Bar

  • All associates wear mask and all other PPE required, while maintaining the required social distancing from colleagues and guests to ensure everyone safety.
  • Protective glass has been placed in both the pool and main bar.
  • Drink menu is available in electronic form.
  • Hours of Operation have been prolonged.


  • Our beautiful beach, successfully participates in the "Blue Flag" program for its cleanliness and environmental protection, as well as for the crystal clear sea in front of the hotel.
  • The formation of sunbeds and umbrellas is following the social distancing regulations.
  • When the customer leaves, the deck chair and all other items that the next customer will use are disinfected.
  • Associates are wearing mask and follow all the health and safety guidelines.

Pool, Aqua Park

  • The operation of the swimming pools complies with the current legal framework.
  • The formation of sunbeds and umbrellas is following the social distancing regulations.
  • The sun lounger is disinfected when the customer leaves.
  • Pool and water maintenance and checks are taking place regularly following all health and safety guidelines.
  • It is recommended to use the showers before and after using the pools.

The hotel keeps the right to proceed to any appropriate changes due to the COVID-19 situation ensuring the safety and health of the customers and the staff.